A medical emergency can be reported via the emergency helpline. There is a three-step response:
1) Contact the emergency helpline – we will immediately organize an ambulance from the nearest hospital or partner facility.
2) On-site support (Basic, Optimal, and Comprehensive Plans only) – a member of the Saibaan Operations team will make their way to the home or hospital, depending on the situation. For Remote Plans, our team will coordinate the ambulance and hospital admission remotely, but no one will accompany your parent in person.
3) Family notification and coordination – the Saibaan Operations team will notify your emergency contacts and assist with hospital formalities, including admission and consent, as needed.
